TERMS OF USE

DEFINITIONS

Seller/Company. Railroad Component Rebuilds, Inc.

Buyer.  Refers to the purchaser of Products, Equipment or Services from Railroad Component Rebuilds, Inc.

Product/Goods.  Refers to parts, equipment, and services supplied by Railroad Component Rebuilds, Inc. under these terms and conditions, namely new equipment, rebuilds, engineered upgrades, after-market parts, and service support for the railroad industry.

Quote.  Refers to the price quotation, if any, made by Railroad Component Rebuilds, Inc.

Third Party Products.  Refers to non-RCR built parts, assemblies or equipment supplied by Railroad Component Rebuilds, Inc. to Buyer under these Terms and Conditions.

Website: www.rrcri.com

QUOTES & PAYMENTS

Company Quotes

Company Quotes are valid 30 days from the date of issuance. Railroad Component Rebuilds, Inc. reserves the right to amend or revoke a Quote due to any unexpected change in material prices or surcharges from our suppliers, due to material shortages, or due to extraordinary or unanticipated increases in the costs of manufacturing. Order time clock starts the day after the order is received by Railroad Component Rebuilds, Inc.

 

New Buyers

New Buyers will be asked to fill out certain forms, including credit references and a payment authorization form. The first payment is always on credit card and is due at time of order. Railroad Component Rebuilds, Inc. reserves the right to request, check, and follow up on Buyer’s credit references.

 

Payments

Buyer’s payment shall be made to Railroad Component Rebuilds, Inc. within 30 days after issuance of invoice to Buyer. Payments may be made in the form of a check made out to Railroad Component Rebuilds, Inc., by credit card, ACH withdrawal, or wire transfer. Late payments may be subject to interest and additional handling fees. There is a 3% credit card processing fee for all credit card purchases.

 

Cancellations

Canceled orders may be subject to a 25% restocking fee.

 

Payment Terms

If Buyer defaults under any of the provisions of these Terms, Buyer shall be responsible for and shall pay to Railroad Component Rebuilds, Inc. all amounts due and any other damages including reasonable attorney’s fees incurred by Railroad Component Rebuilds, Inc. together with all costs incurred, if any. Any legal cases will be handled in the state of Illinois.

SHIPPING

Shipping will be paid by the Buyer, unless it is a return or exchange due to an error, damage, or defect on the part of Railroad Component Rebuilds, Inc. For domestic shipments, the Products shall be shipped F.O.B. from Company’s place of business to Buyer’s facility at the address specified in the Purchase Order. For international shipments, the Company will select the best shipping method or will adhere to Buyer’s preference if stated.

STANDARD WARRANTY POLICY AND LIMITED LIABILITY

Seller offers a 12-month craftmanship warranty on assemblies manufactured by Seller and a 6-month craftmanship warranty on parts supplied by Seller. Electrical components have a guarantee to work warranty.

 

Seller warrants that all Goods manufactured by Seller and sold to Buyer will conform to the description on the invoice of said Goods, and that at the time of the sale, such Goods shall be commercially free from defects in material and workmanship. In addition, Seller certifies that the products will comply with OSHA standards in effect at the time of order acceptance by Seller that relate solely to the physical characteristics and not the circumstances of use (including noise) of the Goods. Claim for breach of the above warranty must be made within 30 days from the date of shipment from Railroad Component Rebuilds, Inc. factory.  Upon satisfactory proof of claim, which may include return to Seller of defective parts at Buyer’s expense, Seller will, within a reasonable time, make any necessary repairs, additions, or corrections, refund the purchase price, or at the option of Seller, supply replacement parts free of charge.  Failure to return parts to Seller as requested will result in rejection of warranty claim.  Buyer may be asked to provide proof of purchase of warrantable products.  Buyer’s labor costs, other charges for removing parts, reinstalling parts, correcting defects or making additions will not be allowed.  Seller will not accept products returned for credit unless Seller in writing authorizes the return or correction.  Warranty of or running repairs is limited to those parts that are repaired or replaced by Railroad Component Rebuilds, Inc.  All obligations and liabilities under this warranty are limited to repairing or replacing at our option defective units or parts.  No liabilities are accepted for consequential damage, loss of productivity or other considerations.  This warranty shall be ineffective and shall not apply to Goods that have been subject to misuse, neglect, accident, improper installation or maintenance, or to Goods altered or repaired by anyone other than Seller or its authorized representative.

 

This warranty does not cover engines, air conditioning units and power transmissions included on Railroad Component Rebuilds, Inc. machinery or sold as individual parts.  The warranty provided by the manufacturer of those products applies.  The Buyer is responsible for addressing any warranty issues directly with the manufacturers of engines, air conditioning units and power transmissions.  If any model or sample is shown to Buyer, such model or sample was used merely to illustrate the general type and quality of the Goods and not to warrant that the Goods would be of that type or nature.  No agent, employee, or representative of Seller has any authority to bind the Seller to any representation, affirmation, or warranty concerning the Goods, and any such representation, affirmation, or warranty shall not be deemed to have become a part of the basis of the Sales Contract and shall be unenforceable.

 

THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESSED OR IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PURPOSE.  This warranty shall not apply unless Buyer shall first give Seller reasonable opportunity to investigate all claims for alleged defective Goods.

REFUNDS OR EXCHANGES

Unused/unopened parts in like-new resalable condition, free of damage, may be returned within three (3) months of delivery, once Railroad Component Rebuilds, Inc. has issued a written authorization of the return. Returned parts may be subject to a 25% restocking fee. Buyer is responsible for costs to ship returned parts, unless the return is a result of a Railroad Component Rebuilds error, damage, or defect. Returned parts must be carefully repacked to prevent damage during shipping.

COMPANY RIGHTS, POLICIES AND DISCLAIMERS

All content on the Website and trademarks, service marks, and logos are owned and licensed by the Company, and provided “as is”. The Company is not responsible for any third-party websites that it may link to. The Company may monitor, correct, and change content on the Website at any time. The Company may retain certain personal data provided to the Website. Railroad Component Rebuilds, Inc. respects buyers’ privacy. Buyers’ contact information will never be shared, traded, or sold. Please click here to read our Privacy Policy.

tERMS AGREEMENT

By using the Products or Website, the user agrees to abide by the Company’s Terms of Service. The Company reserves the right to modify its Terms of Use at any time.

 

For questions or comments, please contact us at sales@rrcri.com.

 

PRIVACY POLICY

WHAT DO WE DO WITH YOUR INFORMATION?

When you request a quote or submit a request, we collect the personal information you give us such as your name, company, phone number, and email address. By you requesting a quote or submitting a request, it is implied that you consent to our collecting it and using it only to reply to your inquiry and keep track of the communication. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

We respect your privacy. We will never share, trade, or sell your contact information. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use.

 

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We use Google Analytics and cookies to help us learn about who visits our site and what pages are being looked at.

 

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on this website.

QUESTIONS & CONTACT INFORMATION

For comments or inquiries regarding Railroad Component Rebuilds’ policies and practices, please email sales@rrcri.com.